Dear Customer,
Welcome to our Customer Relationship Management application, designed to enhance your experience with our services. Here's what you can expect:
- Data Usage Tracking: Easily monitor the amount of data you've downloaded and uploaded since your last connection to our server. This feature helps you keep tabs on your usage and manage your data effectively.
Internet Package Management: Seamlessly request changes to your internet package directly from our app. This feature ensures you always have the plan that best suits your needs.
Router Connectivity Test: Use our "Router Connectivity Test" option to check if your WiFi signal is functioning correctly from your router to your phone. If any issues are detected, our app will provide you with solutions to resolve them, ensuring a stable connection.
Support Ticket System: Open a "Support Ticket" anytime you need assistance. You can also communicate directly with our technical team via messaging, eliminating the need to call our office. Our support team is here to help you resolve any issues quickly and efficiently.
Bill Payment: Pay your monthly bill effortlessly through our app using the bKash payment gateway. There are no extra charges, making it a convenient and cost-effective option.
Payment History: View your payment history at any time to keep track of your transactions and ensure all payments are up to date.
Notifications: Stay informed about any internet disruptions, special offers, or important news through notifications posted directly on the app.
Mobile Data Service: Continue to access our services using mobile data. If your connection is cut due to an unpaid bill, you can quickly pay it through the app using mobile data or any internet connection, and your service will be automatically reconnected.
Client Support & Ticket System: Even if you're completely disconnected from our internet service, you can open a support ticket using mobile data. Our dedicated support team will swiftly address and resolve your issues. Our application is designed to provide you with a seamless and efficient way to manage your services. We're committed to ensuring you have the best possible experience with us.
